Definition of Managed Services

MSP leaders over 10 years ago; this is the definition they created.

Managed Services is the proactive management of IT (information technology) asset or object, by a third party typically known as a MSP, on behalf of a customer. The operative distinction that sets apart a MSP is the proactive delivery of their service, as compared to reactive IT services, which have been around for decades.

Managed Services Characteristics

Typically, MSPs want to have the following distinguishing characteristics:

  • Have some form of Network Operation Center (NOC) service
  • Use a remote monitoring and management (RMM) technology platform to look at their customer environments, wherever they may be
  • Have some form of service or help desk capability
  • Proactively, compared to reactive, maintain the objects under management for the customer
  • Recurring revenue. Most MSPs have ongoing billing relationships with their customers, as compared to transactional commitments. IT management expense will be
  • Many people confuse cloud computing as a separate category of services, when most MSPs consider cloud computing to be a form of managed services

Managed Services Specialties

While the term MSP may be specific types of MSPs, there are many types of MSPs that deliver specific services or manage specific types of customers. Some of the more common types of solutions include security, storage, desktop, server, hosting, applications, and mobile device management. These specialities can be delivered to any type of customer. Today, cyber security is spreading across the global managed services community as customers from all geographies and vertical markets are struggling to stay ahead of cyber threats.

Managed Services Vertical Markets

Just like there are many types of service offerings, there are many types of vertical markets MSPs service. Industries such as banking, financial services, health care, and legal, are just getting high demand for MSPs for the last two decades.

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